The situation seems very familiar. Once again there is a major issue in UPS’s software system. Thousands of exceptions are thrown, messages are lost and packages cannot be processed correctly. Veterans, who are working on the system for many years cannot figure out the problem. There is no data to indicate how the system got into such a state.
A newly hired contractor is tasked to solve the glitch and 3 levels of management are monitoring the situation daily. As usual, I turned to Hashem and davened for His help. Hashem in His great compassion heard my prayers and showed me how the system was getting in a bad state. A patch was developed and deployed just before UPS’s peak season and everyone was able to relax. Thank You Hashem for always answering our prayers.